SHIPPING & RETURNS

Dispatch times

All of our orders are hand-packed and some products are made to order. We aim to dispatch everything within 1-3 working days from ordering. Any orders placed over the weekend will be sent out the following Monday.

 

UK Shipping

We currently ship using a 48 hour signed-for Royal Mail service at £4.25.

Orders of up to 2 packs of wax melts are sent using a 48 hour signed for Royal Mail large letter service at £3.

 

International Shipping

We are proud to now offer international shipping through our marketplace on Wolf & Badger: https://www.wolfandbadger.com/us/designers/llum-studios/. Prices will vary depending on destination country.

 

Packaging

Our candles and wax melters come wrapped in acid-free tissue paper, surrounded by EcoFlo, the biodegradable packing peanuts which you can dissolve in water. Everything comes in recycled cardboard boxes sealed with paper packing tape.

Wax melts will come in recycled paper envelopes!

 

Returns

We are happy to accept returns of purchased from our website within 14 days of receiving your parcel, provided the item is returned in the same condition and in its original packaging. Please email us at hello@llumstudios.co.uk to arrange a return. Unfortunately, we will not be able to cover postage costs for the return or offer a refund on the original shipping cost.

Damaged items

We’re very sorry if your item has arrived damaged, please send us an email to hello@llumstudios.co.uk within 5 days of receiving it. You must include images of the damaged item and packaging, as we will want to look into making sure this doesn’t happen again. We will reship the item out to you free of charge in the event the item was damaged in transit or through a manufacturing error. Should the item look damaged through fair wear and tear or after delivery, we will be unable to arrange a replacement or refund.

Refunds

We will assess your return upon receipt and notify you via email whether we will be able to approve a refund. If you are issued a refund, this should reach you within 10 working days to your original method of payment.