Frequently asked questions

Do you do custom candles?

For sure! We love a creative challenge, whether it's a completely bespoke white label product or collaborating with another brand or artist. Each and every collaboration is unique, so get in touch via our contact form or send an email to for a chat and a quote. Are you looking for wedding favours? We know how difficult planning a wedding has been in 2020, so if your event is in 2021, let us know in your email for a special discount!

Are your products vegan?

Yes, yes and another time yes. We make a concerted effort to ensure that all of our ingredients are vegan and cruelty free, from the wax to the packing peanuts.

Why coconut & rapeseed wax?


How is llum an ethical brand?


Do you do returns?


I'd like to stock your candles!

Amazing! If you'd like to stock llum candles and wax melts, please fill in our contact form or drop us an email at